Refund policy

We have a 30-day return policy, meaning you can request a return within 30 days of receiving the item.

To qualify for a return, the item must be in the same condition as when you received it: unworn, unused, with tags intact, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To request a return, please contact us at vvigl000@163.com. Please note that returned items must be sent to the following address: [Zhou Zhou, 18664686140, Room 415, Building 2, Daosheng E-commerce Creative Valley, Dayuan Street, Taihe Town, Baiyun District, Guangzhou City, Guangdong Province]

If your return request is approved, we will send you a return shipping label and instructions on how and to which to send the item. Items returned without prior application will not be accepted.

For any questions regarding returns, please feel free to contact us at vvigl000@163.com.

Damage and Problems: Please inspect the item upon receiving your order. If your order is defective, damaged, or the wrong item was sent, please contact us immediately so we can assess the issue and handle it appropriately.

Exceptions / Non-Returnable Items
Some types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of dangerous goods, flammable liquids, or gases. If you have any questions or concerns about a particular item, please contact us.

We apologize, but we do not accept returns of promotional items or gift cards.

Exchanges
To get your desired item as quickly as possible, we recommend returning the existing item first; once the return request is approved, you can then place a separate order for the new item.

EU 14-Day Cooling-Off Period
Notwithstanding the above, if the item was shipped to the EU, you have the right to cancel your order or return it within 14 days without giving a reason. Similarly, returned items must be in the same condition as when you received them: unworn, unused, with tags intact, and in their original packaging. You will also need to provide a receipt or proof of purchase. Refund

Once we receive and inspect your return, we will notify you whether your refund request has been approved. If approved, the refund will be automatically credited to your original payment account, typically within 10 business days. Please note that your bank or credit card company also needs time to process and credit the refund.

If more than 15 business days have passed since we approved your return request, please contact us at vvigl000@163.com.