Terms of service

Overview

Welcome to XUELIA! In these Terms and Conditions, "we" and "our" refer to XUELIA. XUELIA operates this store and website, including all related information, content, features, tools, products, and services, to provide you (our customers) with a curated shopping experience (hereinafter referred to as the "Service"). XUELIA is powered by Shopify, enabling us to provide you with the Service.

The following terms and conditions, and any policies mentioned herein (collectively, the "Terms of Service" or "Terms"), describe your rights and obligations when using the Service.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.

By accessing, interacting with, or using our Service, you agree to be bound by these Terms of Service and our Privacy Policy [https://www.shopify.com/hk/legal/privacy/consumers]. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Service.

Part 1 - Access and Account

By agreeing to these Terms of Service, you represent that you have reached the legal age of majority in your state or province and that you consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, we may require you to provide certain information, such as your email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide in our store is accurate, up-to-date, and complete, and that you have all the rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and all your account activity. You may not transfer, sell, allocate, or license your account to any other person.

Part 2 - Our Products

We make every effort to accurately represent our products and services in our online store. However, please note that due to the type of device you use to access the store and the differences in your device settings and configurations, colors or product appearances may differ from what is displayed on your screen.

We do not guarantee that any products or services you purchase will look or be of the same quality as you expect, nor do we guarantee that they will be the same as what is displayed or presented in our online store. All product descriptions are subject to change without notice, and we reserve the right of final interpretation. We reserve the right to discontinue the sale of any product at any time and may, on a case-by-case basis, limit the quantity of any product we offer to any individual, geographic region, or jurisdiction.

Part Three - Orders

By placing an order, you make an offer to purchase. XUELIA reserves the right to accept or reject your order at its sole discretion without giving any reason. Your order is only accepted after XUELIA confirms acceptance. We must receive and process your payment before accepting your order. Please carefully review your order before submitting it, as XUELIA may not be able to accept cancellation requests once the order is accepted. If we do not accept, change, or cancel your order, we will attempt to contact you using the email address, billing address, and/or phone number you provided when placing your order.

Your purchases are only eligible for return and exchange according to our refund policy [https://xueliaperfume.com/policies/refund-policy].

You represent and warrant that your purchased goods are for your personal or household use only and may not be used for commercial resale or export.

Part Four - Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The final price of a product or service is the price at the time you place your order and will be listed in your order confirmation email. Unless otherwise expressly stated, published prices do not include taxes, shipping costs, handling fees, customs duties, or import charges.

Prices published in our online store may differ from those in physical stores or third-party operated online stores or other stores. We may offer promotional activities from time to time, which may affect prices and are subject to terms and conditions independent of these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.

You agree to provide up-to-date, complete, and accurate purchase, payment, and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you if necessary.

You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you have been duly authorized to use your credit card for purchases; and (iii) your credit card company will cover any charges incurred.

(iv) You shall pay the costs incurred at the indicated price, including shipping, handling fees, and all applicable taxes (if any).

Section 5 - Shipping and Delivery
We are not liable for delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by the shipping carrier, customs handling, or events beyond our control. Once we hand over the product to the carrier, ownership and the risk of loss of the product transfer to you.

Section 6 - Intellectual Property
Our services (including, but not limited to, all trademarks, brands, text, display content, images, graphics, product reviews, videos, audio, and their design, selection, and arrangement) are the property of XUELIA and its affiliates or licensors and are protected by U.S. and other patent, copyright, and other intellectual property laws.

These Terms allow you to use the Service for personal, non-commercial purposes only. You may not copy, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Service without our prior written consent. Except as expressly provided in these Terms, nothing in these Terms grants (and should not be construed as granting) any license or other rights you may have with respect to any patents, trademarks, copyrights, or other intellectual property rights of XUELIA, Shopify, or any third party. Unauthorized use of the Service may violate federal and state intellectual property laws. All rights not expressly granted in these Terms are reserved by XUELIA.

XUELIA’s name, logo, product and service names, designs, and slogans are trademarks of XUELIA and its affiliates or licensors. You may not use such trademarks without XUELIA’s prior written permission. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Service are trademarks of their respective owners.

Section 7 - Optional Tools
As part of the Service, you may be granted access to customer tools provided by third parties; we neither monitor nor have any control or involvement with these tools. You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without any warranties, representations, or conditions of any kind, and without any endorsement. We are not liable for any liability arising out of or related to your use of optional third-party tools.

Your use of any optional tools provided through this website is entirely at your own risk and responsibility, and you should ensure that you are familiar with and agree to the terms of the tools provided by the relevant third-party providers.

In the future, we may also provide new features through the Service (including the release of new tools and resources). Such new features shall also be considered part of the Service and be subject to these Terms of Service.

Article 8 - Third-Party Links

The Service may contain materials provided or operated by third parties and hyperlinks to third-party websites (including any embedded third-party features). We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Service to access such materials or third-party websites, you do so at your own risk.

We are not liable for any damages or losses caused by your access to any third-party website, or by purchasing or using any products, services, resources, or content on any third-party website. Please carefully read and understand the policies and terms of any third party before making any transaction. For complaints, claims, concerns, or questions regarding third-party products and services, please contact the third party directly.

Section 9 - Relationship with Shopify

[To Merchants: This section accurately describes the relationship between Shopify and your store. Please do not delete or modify it.]

XUELIA is powered by Shopify so that we can provide services to you. However, any sales and purchases you make in our store are made directly with XUELIA. By using this service, you acknowledge and agree that Shopify is not liable for any aspect of any sales you make with XUELIA, including any injury, damage, or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or related to your purchases and transactions with XUELIA.

Section 10 - Privacy Policy
All personal information we collect through this service is governed by our Privacy Policy (available here [https://www.shopify.com/hk/legal/privacy/consumers]); additionally, some personal information may be governed by Shopify's Privacy Policy (available here). By using this service, you acknowledge that you have read and accepted the above Privacy Policy.

Because this service is hosted by Shopify, Shopify collects and processes personal information.