Shipping policy
Shipping Policy
Order Processing Time
All orders will be processed within 1-3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Processing time may be slightly longer during peak seasons, promotions, or holidays.
Shipping Area
We currently ship to most countries and regions worldwide, including:
USA
Canada
UK
Australia
Germany
France
Italy
Spain
United Arab Emirates
Saudi Arabia
If your country is not listed in the checkout options, please contact us before placing your order.
Estimated Delivery Time
Region | Estimated Delivery Time
USA | 7-13 business days
Canada | 8-18 business days
UK | 7-20 business days
Europe | 8-18 business days
Australia | 8-18 business days
Middle East | 10-25 business days
Other Countries | 10-35 business days
Please note that the above delivery times are estimates only. Actual delivery times may vary due to customs clearance, weather conditions, carrier delays, or local postal service conditions. Due to international air transport safety regulations for liquids and fragrances, shipping and customs clearance may occasionally take an additional 2-3 business days. Thank you for your patience; we will ensure your fragrance arrives safely.
Order Tracking
After your order is shipped, you will receive a confirmation email containing your tracking number.
After shipment, tracking information may take 2-5 business days to update.
You can check your order status at any time using the tracking link provided in your shipping confirmation email.
Customs and Duties
International orders may incur customs duties, import taxes, or other fees levied by local governments.
These fees are the responsibility of the customer and are not included in the product price or shipping costs.
Shipping Restrictions for Fragrance Products
Due to international shipping regulations for fragrances and alcohol-containing products, some fragrance items may not be able to be shipped to certain countries or regions.
If shipping restrictions are involved, we will contact you before processing your order.
Incorrect Shipping Information
Please ensure your shipping address is accurate and complete before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package is damaged upon delivery or lost in transit, please contact us within 7 days of delivery. Please provide the following information:
Order Number
Photo of the package (if damaged)
Detailed description of the problem
We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
For any questions regarding delivery, please contact us:
Email: vvigl000@163.com
Weekdays: Monday to Friday
Response Time: Within 24-48 hours
We DO NOT ship to P.O. Boxes or APO/FPO/DPO military addresses.